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| Slow Recovery Mattresses & Toppers | Latex Mattresses |
| Other Foam Products |
You must have your receipt in order to make any warranty claims or returns. Your receipt is the packing slip that comes with your shipment. The rules for returning are as follows:
Exclusively for Slow Recovery Mattresses & Slow Recovery Toppers...
Manufacturer's Warranty
-We will replace your slow recovery mattress (within 15 years for Peach and 10 years for white) or slow recovery topper (within 10 years for Peach and 7 years for white) if it fails to recover or forms permanent dents. (Customer is responsible for all shipping costs to return & receive the slow recovery mattress or slow recovery topper.)
30-Day Guarantee
-Our slow recovery mattresses and toppers have a Guarantee of 30 days after the ship date. The product may be returned for any reason in factory condition for a full product refund minus any shipping fees. Offer not valid for in-store pickup and subject to a 25% restocking fee. Offer also not valid if product is resized or reshaped.
Exclusively for Latex Mattresses and Toppers
10-Year Warranty
-We will replace your latex mattress or topper within 10 years if it collapses. (Customer is responsible for all shipping costs to return & receive the latex mattress or latex topper.)
30-Day Guarantee
-Our latex mattresses and toppers have a Guarantee of 30 days after the ship date. The product may be returned for any reason in factory condition for a full product refund minus any shipping fees. Offer not valid for in-store pickup and subject to a 25% restocking fee. Offer also not valid if product is resized or reshaped.
All other foam products may not be returned for any reason other than what is stated below:
Mistake in Order
-If there is a mistake on your order, return the foam to our location so that the error can be corrected. We will reimburse you for all ground S&H costs.
Mistake in Size
-All foam dimensions are accurate only to within 1/2" for seats & cushions and 1" for mattresses. (Sound-proofing foam has a range of 2".) If any foam you order with specific dimensions is outside this range, you will receive store credit (after you return the foam in factory condition), and we will cover any shipping charges.
Authorized Return
If we authorize a return caused through no fault of ours, there will be a 25% restocking fee, and you cover ALL shipping charges.
Authorized Exchange
If we authorize an exchange, you cover ALL shipping charges.
Foam returned / exchanged must be in factory condition, including, but not limited to, the absence of dirt, stains, glue residue, cuts or tears.
Making a Return
1.) All returns must have a receipt in order to make any warranty claims or returns. Your receipt is the packing slip that comes with your shipment. Approved returns must be made within 30 days of the ship date or time frame specified by the guarantee / warranty of the product.
1A.) If there is a mistake with the order, ship the foam back to us, and we will reimburse you for ground shipping charges.
1B.) If you return defective foam, you pay for shipping charges.
2.) Please call to give your name, invoice number, date of invoice and the date you will be returning the foam.
3.) Once your return has arrived at our warehouse, please allow 10 - 15 business days for your return to be processed.
Customer is responsible for shipping in the following case:
1) Returning defective foam before its warranty ends.
Please also note that some items may cost more than $100 to return.
NOTE: Foam Factory Inc. cannot be responsible for lost or misdirected returns, so for your protection, please insure all returns.
Following are the questions most commonly asked by our customers. If you do not find the answer to what you are looking for, please don't hesitate to contact us.
What is your privacy policy?
See our privacy policy page for detailed information.
How long does it take my foam to ship out?
After we receive your order, processing typically takes about 3-5 business days, and shipping (UPS GROUND), 5-6 business days. For quicker shipping, please call us for quotes. Custom orders take about 5-10 business days to process.
What forms of payment do you accept?
Foam Factory Inc. accepts the following payment methods: VISA, MasterCard, Discover, American Express, and money orders.
Why do you or don't you charge sales tax?
Most states require that taxes must be collected on sales transactions between residents and merchants that are both physically located in that state. We are located in Michigan. When we ship orders to residents in the State of Michigan, we are required by law to collect the applicable state sales taxes and pay them to the taxation authority in Michigan. If you or your organization have been approved for tax-exempt status in your state, please contact us at Foam Factory Inc.
What is your return policy?
Click here for our return policy & warranty claims.
Is it safe to use my credit card?
Our online credit card system allows you to enter your information directly into our bank. Your information is used only once. We never see your credit card number, and it's never stored in our computers. Ever!
What is the difference between open-cell & closed-cell foam?
The structural difference between Open-Cell Foam & Closed-Cell Foam is that Open-Cell foam has foam's cells open up to each other. Closed Cell foam's cells are completely closed off from one another. The diagram below illustrates the difference.
What is the NRC Rating?
You can judge a foam's absorptive effectiveness by studying its NRC, or Noise Reduction Coefficient: A single-number rating system used to compare the sound-absorbing characteristics of building materials, usually ranging from 25Hz to 2kHz.
What is the STC Rating?
Sound Transmission Class (STC) is a single-number rating system used to rate a products effectiveness as a sound barrier. It also compares the sound-isolating characteristics of partitions used to separate occupied spaces.
Delayed/Late Shipments: Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. Foam Factory will not pay any forwarding costs on shipments.
Typographic, Photographic & Technical Errors: Although we try our best to make our website 100% accurate, on occasion, errors and inaccuracies occur. If you encounter an error or inaccuracy, please contact us about the mistake so that it can be corrected.
Warranty Disclaimer and Limitation of Liability: Foam Factory Inc. will not have any liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to our products, even if Foam Factory or an authorized representative of Foam Factory has been advised of the possibility of such damages. Unless otherwise specified, all products are sold AS IS, and no warranty will be made concerning the performance of our products. Foam Factory does not warrant that this website or the server that makes this website available are free of viruses or other harmful components. This disclaimer by Foam Factory does not in any way affect the terms of a manufacturer's warranty, if any. In no event shall Foam Factory Inc.'s total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including, but not limited to, negligence] or otherwise) exceed the amount paid by you, if any, to Foam Factory for the specific merchandise at issue.